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Legal & privacy
Clear, honest information about how we handle your data, delivery, payment and returns.
We follow privacy-by-design and collect only the personal data we need to process and deliver your order and to support you.
Name, contact details (email, phone/WhatsApp), delivery address and postcode/Eircode, order and payment status, and support messages.
To take and fulfil your order, arrange delivery, take payment securely, provide support and meet our legal obligations.
Only the people and providers needed to fulfil your order (for example our secure payment provider and, for the delivery only, the information a driver needs). Payment details are never shared with delivery staff.
Restricted, role-based access, secure authentication, encryption in transit, audit logging and secure backups. We do not allow ordinary staff to download the full customer database, and personal WhatsApp accounts are never used as a customer database.
We keep data only as long as needed for the order and our legal obligations. You can request access, correction or deletion of your data — contact info@britsofa.com. Retention periods: information to be confirmed.
By ordering you agree to the order terms confirmed at checkout. Because most sofas are handmade to order, production begins after your deposit is confirmed. Prices, lead times and specifications are confirmed on your order. Indicative prices shown on the site may change before your order is confirmed.
Because many products are handcrafted or customised, returns are reviewed case by case. If your sofa arrives damaged or is not as described, contact us within 48 hours of delivery with photographs (full sofa, close-ups and packaging). We'll assess and explain the available resolution.
This does not affect your statutory consumer rights. Cancellation window and made-to-order terms: information to be confirmed by legal review.
Branded delivery across the UK and Ireland. Standard charges: up to 150 miles £80; 151–180 miles £100; over 180 miles £150; plus £20 for London, Wales/Cardiff and Scotland. Timing depends on product, postcode/Eircode, stock and route, and is confirmed when your order is arranged. Same-day, next-day and 72-hour options depend on location and availability and are not guarantees.
Available options: cash on delivery, secure online payment and Klarna (pay in 3). A deposit secures your made-to-order sofa; the balance is due before or on delivery. Payment is handled through a secure provider. We never store raw card details and never ask for card details over WhatsApp.
An optional one-year cashback warranty is available on most collections (terms and conditions apply). Your statutory consumer rights are unaffected. Full guarantee/warranty wording: information to be confirmed by legal review.