Home / Support
We're here to help
Choose a topic and we'll route you to the right place. Have your order number (BS-2026-XXXXXX) ready where possible.
Talk to a person
WhatsApp is fastest for quick questions and order updates. Prefer email or phone? We're here for those too.
WhatsApp is for questions, support, sales assistance and delivery communication — your order is always kept in the BritSofa system, not a personal chat.
After-sales
If something isn't right — damage, a missing item, a fabric or mechanical issue, or a delivery concern — tell us within 48 hours and we'll open a support case with its own reference.
Category, description, photos or video.
Track it from submitted to resolved.
Reviewed by the right team, the right way.
Returns are reviewed case by case because many products are handmade or customised. This does not affect your statutory consumer rights. Legal wording to be confirmed by professional review.